Privacy Policy — Your Data at kkbdt

This Privacy Policy applies to all services, features, and products offered by kkbdt through the website at kkbdt.app and any associated mobile-optimised interfaces (collectively, "the Platform"). By registering an account on kkbdt or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read, understood, and accepted the data practices described herein.

This Policy should be read alongside kkbdt's Terms & Conditions, which govern the overall use of the Platform. In the event of any inconsistency between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail.

kkbdt collects personal information from you at various points during your use of the Platform. The categories of information we collect, and the contexts in which we collect them, are described in full below. We do not collect any category of personal information beyond what is described in this section unless we have obtained your explicit consent to do so.

1.1 Registration and Account Information

When you create a kkbdt account, we collect the information you provide in the registration form, which includes: your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is required to create your account. Without it, we cannot provide you with access to kkbdt's betting and gaming services.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request copies of the following documents: a valid government-issued photo identification card (National Identity Card or passport), proof of current residential address (utility bill, bank statement, or similar document issued within the last three months), and proof of ownership of the payment method you have registered on your account (for example, a screenshot of your bKash or Nagad account showing your registered name and mobile number). These documents are used solely for identity verification, age confirmation, and fraud prevention purposes.

1.3 Financial Transaction Data

We collect records of all deposits and withdrawals made through your kkbdt account, including the amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction timestamp (Bangladesh Standard Time, UTC+6), and any transaction reference numbers provided by the payment service provider. We do not store your full card number, CVV, or banking PIN. Payment card data is processed exclusively by our PCI-DSS compliant payment partners.

1.4 Betting and Gaming Activity

We maintain a full record of your wagering activity on the Platform, including: all bets placed (selection, stake, odds, and outcome), all casino game sessions (game title, provider, session duration, bet amounts, and results), all slot game sessions, and all Bird Catcher and Entertainment game activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.

1.5 Technical and Device Data

When you access kkbdt, our servers automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited within the Platform, session duration, and clickstream data. This information is collected via server logs and analytics tools and is used to maintain Platform performance, diagnose technical issues, and improve user experience.

1.6 Communications Data

If you contact kkbdt through our live chat support, by email at [email protected], or through any other communication channel, we retain records of those communications including the content of messages exchanged, the date and time of each interaction, and the outcome or resolution of any query or complaint. This data is retained for quality assurance, staff training, and dispute resolution purposes.

kkbdt uses the personal information we collect strictly for the purposes described in this section. We do not use your data for purposes that are incompatible with those described here without first obtaining your explicit consent.

• Account creation and management: To create and maintain your kkbdt account, verify your identity and age, manage your account settings and preferences, and communicate essential account-related notifications to you.
• Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to settle your bets and casino wagers; to provide access to all Platform products including cricket betting, live casino, slots, Bird Catcher, and Entertainment games.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-account abuse, bonus fraud, match-fixing, and other forms of prohibited conduct as described in kkbdt's Terms & Conditions.
• Responsible gaming: To monitor your betting patterns for signs of problem gambling, to enforce deposit limits and self-exclusion restrictions you have requested, and to deliver responsible gaming communications where appropriate.
• Legal and regulatory compliance: To comply with applicable anti-money laundering obligations, to respond to lawful requests from competent authorities, and to maintain the records required by our operational and legal obligations.
• Platform improvement: To analyse aggregate, anonymised usage data to improve Platform functionality, user experience, and product offerings. Individual user data is not used for this purpose in a personally identifiable form.
• Customer support: To respond to your queries, resolve disputes, and provide the 24/7 support service available to all registered kkbdt players.
• Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and news about new kkbdt products — but only if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw this consent at any time by contacting [email protected].

kkbdt uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on the Platform. A cookie is a small text file placed on your device by the Platform when you visit. Cookies allow the Platform to recognise your device on subsequent visits, remember your session state, and gather aggregate usage statistics.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your account authentication state, and enable core features such as the betting slip, deposit flow, and account settings. Without these cookies, the Platform cannot operate correctly. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors use the Platform — including which pages are visited most frequently, how long sessions last, and where users navigate from and to. This data is used in aggregate form to improve Platform performance and content. No personally identifiable information is collected via these cookies.
• Functionality Cookies: These cookies remember your preferences on the Platform, such as your preferred language setting (English), your last-visited game section, and any display settings you have customised. They improve your experience by reducing the need to re-enter preferences on each visit.
• Targeting and Marketing Cookies (Opt-In): If you have opted in to receive marketing communications, these cookies may be used to deliver relevant promotional content within the Platform based on your betting interests and activity patterns. These cookies are only active for users who have explicitly opted in to marketing communications.

In addition to cookies, kkbdt may use web beacons (also called pixel tags) in certain marketing emails sent to opted-in users. A web beacon is a small transparent image that confirms whether an email has been opened. If you prefer not to have email open activity tracked, you may disable automatic image loading in your email client settings.

kkbdt does not share your personal information with third parties except in the specific, limited circumstances described below. In every case where data is shared with a third party, kkbdt takes reasonable steps to ensure that the receiving party handles your data with a standard of care consistent with this Privacy Policy.

• Payment service providers: To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers receive only the data required to execute and verify the transaction. They are contractually prohibited from using your payment data for any other purpose.
• Game content providers: To deliver live casino, slot, and RNG game content, we work with licensed game studios and providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their game engines and streaming infrastructure separately from kkbdt's core Platform. The data shared with game providers is limited to session tokens and anonymised game-state data required to run the game. Your personally identifiable account details are not passed to game providers.
• Identity verification services: To fulfil our KYC obligations, we may use third-party identity verification services to validate the documents you submit. These services process your document data solely for the purpose of identity verification and are contractually bound to confidentiality and data minimisation standards.
• Fraud detection and security partners: We work with specialist fraud detection services that analyse transaction patterns and account behaviour to identify suspicious activity. Data shared with these services is processed in accordance with strict data processing agreements and is used only for fraud prevention and platform security purposes.
• Legal authorities and regulators: kkbdt will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so — for example, in response to a court order, a lawful investigation into financial crime, or a mandatory reporting obligation. kkbdt will not disclose data to authorities beyond what is strictly required by the relevant legal obligation.
• Business transfers: In the event that kkbdt undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, kkbdt will take reasonable steps to ensure that your data continues to be handled in accordance with this Privacy Policy, and you will be notified of any material change to the data controller responsible for your information.

kkbdt retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal, regulatory, and operational obligations. The specific retention periods applicable to different categories of your data are as follows:

• Active account data (name, contact details, account settings): Retained for the full duration of your account's active status and for a period of five (5) years after your account is closed, to meet potential legal and regulatory record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in line with standard anti-money laundering record retention requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping obligations.
• Betting and gaming activity logs: Retained for a minimum of three (3) years from the date of each activity record. Where a dispute or investigation is ongoing at the point of scheduled deletion, retention is extended until the matter is fully resolved.
• Customer support communications: Retained for a period of two (2) years from the date of the last communication in each support thread, unless the communication relates to an ongoing or unresolved dispute.
• Marketing preference records: Retained for as long as your account is active. Upon account closure or withdrawal of marketing consent, your opt-in record is updated immediately and marketing communications cease within five (5) business days.

Upon expiry of the applicable retention period, kkbdt will securely delete or irreversibly anonymise your personal data. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

kkbdt employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, kkbdt maintains industry-standard protections appropriate to the nature and sensitivity of the data we handle.

• SSL/TLS Encryption: All data transmitted between your device and kkbdt's servers is encrypted using industry-standard SSL/TLS protocols. You can verify the secure connection by checking for the padlock icon and "https://" prefix in your browser's address bar when visiting kkbdt.app.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. kkbdt staff cannot view your plain-text password under any circumstances. If you forget your password, it must be reset — not retrieved.
• Access controls: Access to systems that hold personal data is restricted on a strict need-to-know basis. kkbdt staff are granted access only to the data categories necessary for their specific role and are bound by confidentiality obligations.
• PCI-DSS compliance: Payment card transactions on kkbdt are processed exclusively through PCI-DSS certified payment partners. Full card numbers and CVV values are never stored on kkbdt's own servers.
• Account security tools: kkbdt provides account holders with security features including session timeout controls, login notification alerts, and the ability to review and terminate active sessions. We encourage all players to use strong, unique passwords and to keep their contact details current so that account security alerts reach them promptly.

Despite the measures described above, you acknowledge that the transmission of data over the internet carries inherent risks that kkbdt cannot fully eliminate. You are responsible for maintaining the security of your own device, keeping your login credentials confidential, and ensuring that you access kkbdt only from trusted, private networks wherever possible.

As a registered kkbdt account holder, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact kkbdt's support team at [email protected] with a clear description of your request. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days, subject to identity verification and any applicable legal limitations.

• Right of access: You have the right to request a copy of the personal data kkbdt holds about you, along with information about how that data is used and stored. We will provide this information in a clear, readable format upon verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as your email address, mobile number, or residential address, you may also update this information directly through your kkbdt account settings panel.
• Right to erasure: In certain circumstances, you have the right to request that kkbdt delete the personal data we hold about you. This right is not absolute — we may be required to retain certain data to fulfil legal obligations (for example, AML record-keeping requirements) even after your account has been closed. We will notify you of any data that cannot be deleted and the reason for its continued retention.
• Right to restriction of processing: You may request that kkbdt restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or while a legitimate interests assessment is pending.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to kkbdt in a structured, machine-readable format, and to request that this data be transmitted directly to another data controller where technically feasible.
• Right to withdraw marketing consent: Where you have opted in to receive marketing communications from kkbdt, you may withdraw that consent at any time by contacting [email protected] or by updating your preferences in your account settings. Withdrawal of marketing consent will not affect the lawfulness of any processing carried out prior to the withdrawal.
• Right to lodge a complaint: If you believe that kkbdt has handled your personal data in a manner that is inconsistent with this Privacy Policy or with applicable data protection standards, you have the right to contact kkbdt's support team to raise a formal complaint. We take all privacy complaints seriously and will investigate and respond within a reasonable timeframe.

kkbdt reviews and updates this Privacy Policy periodically to reflect changes in our data practices, updates to applicable legal or regulatory requirements, or improvements to the Platform that affect how personal data is collected or used. The effective date displayed at the top of this page reflects the date of the most recent revision.

When material changes are made to this Privacy Policy — that is, changes that meaningfully affect the way we collect, use, or share your personal data — kkbdt will notify registered account holders via their registered email address at least fourteen (14) days before the changes take effect. For minor, non-material updates (such as corrections to spelling, grammar, or formatting), no advance notice will be provided, but the updated effective date will be reflected at the top of this page.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any updated Privacy Policy, you must cease using the Platform and contact [email protected] to request account closure before the effective date of the changes.

This Privacy Policy is the sole authoritative statement of kkbdt's data practices. No verbal representation, marketing material, or third-party summary of this Policy modifies or supersedes the written terms contained herein. The English-language version of this Privacy Policy is the definitive version. kkbdt is committed to maintaining the trust of every player who chooses to use our platform, and we treat the protection of your personal data as an ongoing and serious obligation.